![]() Josh Jacobs, client success manager at iTicket.law. It’s unique to work with someone as kind as he is but also as straightforward as he is…He knew how to walk that line of caring for his staff and pushing us to be the best versions of ourselves,” says Scott, who was Student Bar Association president as a 3L. “Dan is a very give-it-to-you-straight person. Scott, who has a policy position with Healthy Mothers Healthy Babies Coalition of Georgia, is among many law students and aspiring law students who have worked at iTicket. “It was beautiful to see that and to think that in 10 years I could have an idea, find a business partner and then truly build something…with an entrepreneurial spirit.” “I saw how, with the right partner and the right idea, incredible things can happen,” Scott says. She gained insight from the way Hatley and iTicket’s CEO, Tom Kuell, a UNC Kenan-Flagler Business School graduate, work together. In her three years at iTicket, Scott learned about more than legal language, docket details and, by observing Hatley, tips for effective courtroom presentation. “Clients were getting very, very personalized assistance,” says Scott, who worked at iTicket as an undergraduate at the University of North Carolina at Chapel Hill and during law school. She used client-based social skills every day as she talked with people about hiring a lawyer. ![]() Madison Scott ’21, a former head legal assistant at iTicket, helped maintain a high level of service for the firm. “We’re a service company that practices law.” “We run the company today more like a software company than a law firm,” he notes. The proprietary software Hatley created organizes case information, so attorneys can focus on litigating. ITicket’s software makes the process easier for its lawyers, too. “People who are working two or three jobs don’t have time to go to court or to an attorney’s office and explain why they need an attorney.” In most cases, clients never have to appear in court. “With us, you can get on your phone, type in your name, and basically you’re halfway there…Why would you call people on the phone if you can do this with your browser?” Hatley says. ITicket’s technology meets the needs of its busy, digitally focused clients. ![]() The website also offers YouTube videos that explain how the firm handles citations.Īnd because it’s digital, new clients can sign up 24 hours a day.Īt more traditional law practices, clients typically go to an office or talk by phone about their situation, sign papers, and pay up front for a retainer and any court costs and fines, which are usually estimated. The digital platform contains information in accessible language about traffic citations, from car registration and personal injury issues to license restoration and marijuana laws. ITicket clients are kept in the loop at every step in the process with emails and text messages. Although the outcome was good, “I was expecting a higher level of service than hiring someone and never hearing back from them,” he says. Hatley called the firm a few months later and learned the matter had been taken care of. Once the firm had his information, no one contacted him again. ![]() Hatley, iTicket’s founder, owner and managing attorney, felt little satisfaction with the law firm he hired to handle a speeding ticket he received in Harnett County, North Carolina, about 15 years ago. Although iTicket doesn’t promise a certain outcome in cases, the website touts a 100 percent satisfaction guarantee or, potentially, a full refund. And clients are sold on it - iTicket has garnered more than 6,000 reviews and a five-star Google rating. ![]() Done.,” iTicket.law, run out of Hatley Law Office in Chapel Hill, has transformed efficiency in legal practice in North Carolina traffic cases since its founding in 2009. A traffic ticket Dan Hatley ’08 received while he was a student at Carolina Law has been his ticket to a fast-growing private practice, built on innovative technology, convenience and stellar service to clients. ![]()
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